Shopping InformationFeel Safe Shopping at ThePenguinOnline.com
You
can shop at www.ThePenguinOnline.com with confidence. We offer safe and
secure credit card transactions for our customers. Our Brick-and-mortar
store has been open for over 35 years! The
Payment Gateway manages the complex routing of sensitive customer
information through the credit card and electronic check processing
networks. The company adheres to strict industry standards for payment
processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard.
General Shopping Information
Placing your order
Orders
can be placed online from www.ThePenguinOnline.com You can browse by
category, search by keyword, make selections, fill your shopping cart,
and securely complete your purchase online. Orders can also be placed by telephone, fax, or mail. See addresses below. Payment
We
accept major credit cards including Visa, Master Card, and Discover,
signature debit cards and gift cards. Please see our secure shopping
policy above for more information. NH has no Sales tax so even if your
state has sales tax WE DO NOT CHARGE SALES TAX.
Gift Wrapping
Gift
wrapping is a complimentary service that we are pleased to provide. You
may choose to have any item gift wrapped except for sale items. We
promise that whether we use a bag or box your gift will have a great
presentation that will brighten the recipient’s day! Gift Message
At
checkout you will have the opportunity to enter a message in the
comments or special requests field. All gift tags are handwritten by our
web staff to add that special personal touch. Gift Cards
Gift
cards are available for purchase. Customers can use their gift card
online and in our brick-and-mortar store. When shopping online, gift
cards are processed after you place your order. We will contact you if
there is an insufficient balance on your card to cover your order. To
purchase gift cards, cal the store for details. 603-356-7600. We are
open 7 days a week
Information Regarding Your Completed Order
Order Confirmation
Order
confirmations are sent within one business day of placing an order.
Unfortunately, our e-mails sometimes get stuck in certain e-mail
provider's spam filters. Please add us to your list of safe contacts
and be sure to check your spam folder just in case. If you do not
receive a confirmation e-mail, call 603-356-7600 or e-mail nhpenguinstore@yahoo.com to confirm your order with our web sales staff. Checking the status of your order
You
may simply reply to your confirmation e-mail or call us at 603-356-700
and any of our qualified staff can help you. We are open 7 days a week
from 10 AM EST to 6PM. If you don’t reach us during those hours it is
because all the lines are busy, call back in 5 and we'll be sure to help
you out or you can email us. We check email 2 or 3 times a day so we
will respond to your e-mail or telephone call promptly. Changes or Cancellations to your order
Please
call us with changes and cancellations immediately. You can also e-mail
this information to us. We will accommodate all changes and
cancellations as long as they are received prior to shipping. If these
requests are received after shipping has taken place, please refer to
our return policy. Returns
Returns
that are not our error, can be returned for refund, store credit or
gift card less our cost to originally ship the product. We will issue
you a gift card equal in value to the item (less the original shipping
cost ). This will not include your cost to ship the product back. All
returns must be shipped in appropriate shipping boxes with insurance or
some sort of delivery confirmation. Not responsible for “lost”
postoffice shipments without insurance. Personalized or custom orders
cannot be returned. Returns must be sent in the original condition they
were shipped. Be sure to tape the box properly to guarantee the
contents will reach us safely. Returns must be sent pre-paid. We will
not accept delivery charges on any orders without prior consent. All
returns should be accompanied with a copy of your original order form
and sent to the address below. Please use POB 130 if using post office,
but make sure to insure your package, priority mail doesn't guarantee
delivery of any proof of shipment or responsibility for lost shipments.
If sending UPS or FedEx, use the street address. Please
feel free to address any questions and/or concerns about your return by
either sending us an e-mail or calling us at 603-356-7600. We want to
work with you in order to provide you with a wonderful shopping
experience. Disclaimers Occasionally
we make mistakes. We are not responsible for errors or omissions on
the website. If we have erred, we will refund your purchase but if the
price is incorrect we are not obligated to sell it to you for that
price. We have a great track record and will do everything in our power
to do the right thing, but we can't sell a product at a loss if our web
person made an error, and believe us, that RARELY happens. UPS or Fedex SHIPPING ADDRESS: The Penguin Gallery 2655 White Mountain Hwy North Conway, NH 03860 Postal SHIPPING ADDRESS: The Penguin Gallery POB 130 North Conway, NH 03860 Telephone: 603-356-7600 FAX: 603-687-3000 We've
put together a unique and whimsical collection of gifts that will make
you laugh, make you imagine, or even make you cry with joy. Although we
don't have all items that we carry in our store on our website yet, we
are adding items daily, so check back often to see our new items. Watch our TV commercial We are a member of the Mount Washington Valley Chamber of Commerce and
the North Conway Village Association. You can visit our shop in
downtown North Conway, across the street from Schuler Park and the
charmingly New England, Conway Scenic Railroad. | 
